PRIVACY POLICY

As part of your treatment, Riverside Physiotherapy has a necessary and legal obligation to hold some of your personal information. In accordance with the standards laid out by our professional bodies, we are legally required to retain clinical notes pertaining to your treatment episodes. For example, we need to hold your contact details for appointment purposes, and your clinical notes must be stored on our systems to enable us to comply with our clinical professional standards. 

Riverside Physiotherapy will never pass any of your contact details, or your clinical records to any third parties. When medical reports are required as part of your treatment, for example, to obtain treatment authorisation from your health insurance company, we will seek your expressed consent. If you have been referred to Riverside Physiotherapy by a medical practitioner, we typically send them a discharge letter on completion of your treatment. 

INFORMATION HELD

Your clinical notes are securely archived after two years of your last treatment date, and are destroyed by authorised administrative personnel after eight years. If the patient is a child, clinical records are retained for eight years after their 18th birthday, or until 25 years of age. All clinical records are stored securely on our systems, and can only be accessed by authorised clinicians. Personal contact details are used solely for appointment purposes, and are stored on our secure, cloud-based patient management systems.

If you have any queries about how we store your data, or any other questions regarding our data protection policy, please contact our registered Data Controller and Practice Principal, Tracie Bolger.